Term and Condition

Welcome to TrubuddyySolutions Private Limited(hereinafter referred to as the “Trubuddyy”, “Company”, “we”, or “our” or “us”). The following Terms of Use (hereinafter referred to as “Terms” as amended and modified from time to time) govern the use of our website [https://trubuddyy.com](hereinafter referred to as the “Website”), except where we expressly state that separate terms (and not these) apply and provide information about that service.

All access, subscriptions and use of the Website is subject to the Terms. By accessing, browsing, clicking on ‘I Accept’ button made available on the Website or otherwise generally using the Website or any other aspect of the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept any or all of the terms and conditions provided herein, you shall not access, browse, or otherwise use the Website.

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. You may read a current, effective copy of these Terms by visiting the “Terms of Use” link on the Website. We shall also notify you of any material changes, either through a pop-up notice, email, or through other reasonable means as deem fit. Your continued use of the Service after the date any such changes become effective constitute your acceptance of the revised Terms. It shall be your responsibility to periodically visit this page to review the current Terms and to be aware of any revisions, modifications or amendments herein.

These Terms constitute an electronic record within the meaning of Section 2(t) of the Information Technology Act, 2000. This electronic record is generated from a computer system and does not require any physical or electronic signatures.

PRIVACY

By using the Website, you consent to our Privacy Policy, which is available at <https://trubuddyy.com/page/privacy-and-policy>.The information collected from you, including your registration details, bank and payment related details are subject to our Privacy Policy.

DEFINITIONS:

In this Terms and Privacy Policy, unless the context otherwise requires, the following words and expressions shall have the meaning set forth below:

“Applicable Laws” shall mean any statute, law, regulation, ordinance, rule, judgment, order, decree, bye-laws, rule of law, directives, circulars, notifications, guidelines, policies each case issued by any government authority, requirement, or any governmental restriction or any similar form of decision of, or determination by, or any interpretation or administration having the force of law of any of the foregoing in India, by any government authority having jurisdiction over the matter in subject question, whether in effect as of the date of this Terms or thereafter and in each case as amended with reference to the time for which the same is under consideration and shall include environmental laws.

“Intellectual Property” shall mean any and all legal rights, titles and interests, whether registered or unregistered, in and to any patents, copyrights, trademarks, trade secrets, know-how, trade dress, industrial designs, domain names, or any other intellectual property rights or proprietary rights, including, but not limited to, any and all rights in software and source codes, owned or licensed by the Company, as well as any improvements, modifications, or derivative works thereof. This shall include any patented codes, source codes, algorithms, and other software-related inventions, whether or not currently patented, that are created, developed, or licensed by the Company.

“Mentor(s)" means individuals and all persons appointed, chosen and approved by Trubuddyy who :

are above the age of 18 (eighteen) years; and
have requisite educational qualifications and certifications (which are generally accepted in the market); and/or
specialize and practice in a specific field/industry like law, yoga, medicine, business, history, finance, banking, accounting, tax, marketing, sales, hotel management, sports etc.; and/or
have an in depth knowledge about their industry and profession; and/or
any person designated as ‘Mentor’ by Trubuddyy.

“Mentee(s)" means and shall include all individuals, students, peers and all persons seeking education and or career guidance or advice in any form in relation to any profession, field or industry through Trubuddyy. For the avoidance of doubt, parents or guardians taking active part in the career counselling services for the benefit of their minor children will also be considered as ‘Mentees’.

“Personal Data” means the information which identifies a user, including first and last name, identification number, email address, age, gender, location, photograph and/or phone number and any other information categorized as 'personal data' under the Digital Personal Data Protection Act, 2023 or other similar legislations and in context of this Terms.

SERVICES OFFERED

Trubuddyy is aeducation and career tech platform which connectsMentors with Mentees.Trubuddyy has a mission to [provides access to professionals from various streams so that students and parents are better equipped to take education and career decisions]. Further, Trubuddyy provides you/Mentee with customised services which include but are not limited to provision of content, access to 1-on-1 conversations with Mentors, information about different career options, seminars, workshops, lectures, and group conversations, resources made available by the Website and as sought by you/Mentee (“Services”).

REGISTRATION

For certain services such as email, personal web pages, etc. registration by the visitor is required. To register for these services, you have to open an account by completing the registration process (i.e. by providing us with current, complete and accurate information as prompted by the applicable registration form). You will also choose a password and user name which will be your phone number and or email id. You are entirely responsible for maintaining the confidentiality of your password and account. By registering, you agree to the following terms in addition to any other specific terms which shall be posted at an appropriate location of the Website.

To access these services, you will be asked to enter your User Name and Password, as chosen by you during your registration. Therefore, we do not permit any of the following:-

Any other person sharing your account and password;
Any part of the Website being cached in proxy servers and accessed by individuals who have not registered with Trubuddyy as users of the Website; or
Access through a single account and password being made available to multiple users on a network.

If Trubuddyy reasonably believes that an account and password is being used/misused in any manner, Trubuddyy shall reserve the right to cancel access rights immediately without notice, and block access to all users from that IP address.

Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Trubuddyy immediately of any unauthorized use of your account or any other breach of security. Trubuddyy will not be liable for any loss that you may incur as a result of someone else using your password or account. However, you could be held liable for losses incurred by Trubuddyy or another party due to someone else using your account or password.

MODIFICATION TO SERVICES

We reserve the right to modify or discontinue, temporarily or permanently, any or all part of the Services (or any part thereof) with or without a notice to you. You agree that we shall not be liable for any modification, suspension or discontinuance of the Service, by you or any third party.

USER ACCOUNT

If you use the Website, you shall be responsible for maintaining the confidentiality of your username and password and for restricting access to your computer to prevent unauthorized access to your account. You will be solely responsible for all the activities that take place under your Username and Password. You agree that if you provide any information that is untrue, inaccurate, not correct, or incomplete, we shall have the right to indefinitely terminate, suspend or block access to your account and membership on our Website.

You agree to notify us in case of any breach of password or any unauthorized use of your account and ensure that you exit your account at the end of each session.

ACCESS TO OUR WEBSITE

We will do our best to provide you with uninterrupted and error-free access and use of our Website. However, due to any change in the internet speed or online connection issues or any other such unforeseeable issues, this cannot be guaranteed by us. We retain the rights to temporarily block access to orsuspend your accounts to allow for repairs, upgrades, maintenance, introduction of new facilities or services at any time without any prior notice.

USER CONDUCT AND RULES

We reserve the right to investigate and take appropriate legal action against any user who in our sole discretion, violate any of the provisions provided below, including but not limited to removing such content from the Website, suspending or terminating the account of such user, reporting such user to the law enforcement authoritiesor opt for any other remedy as available under Applicable Law. You agree to not use the Services to:

email or otherwise upload any content that (i) infringes any Intellectual Property or other proprietary rights of any third party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of the Company, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose the Company or its users to any harm or liability of any type;
interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services;
violate any Applicable Laws including but not limited to local, state, national, or international law, or any regulations having the force of law;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
solicit personal information from anyone under the age of 18(eighteen) years;
harvest or collect email addresses or other contact information of other users from the Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
engage in any form of antisocial, disruptive, or destructive acts, including “flaming”, “flooding”, “trolling”,“phishing” and “grieving” as those terms are commonly understood and used on the internet.
advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorised;
further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Services;
defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including service content available on or through the Services, including through the use of virtual private networks; or
engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by the Company from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).

GENERAL GUIDELINES FOR AVAILING OUR SERVICES

In order to avail our Services, you (including Mentor and Mentee) must be of 18 (eighteen) years of age or older. If the Mentee is below the age of 18 (eighteen) years, then a parent or guardian shall accompany the child and undertake all the obligations on behalf of the child.Trubuddyy has the right to terminate any account wherein the user is found to be below the age of 18 (eighteen) years using the Services without involvement of parent or guardian. Access to the Services andWebsite without the active involvement of a parent or guardian is strictly prohibited for individuals below the age of 18 (eighteen) years.
You can register for the Services by signing up on the Website, by providing us with your personal information, including but not limited to your preferred name, email address and phone number, and may also include certain sensitive personal information such as mental confusion, family pressure, strengths and weakness in studies, career preferences and emotional challenges, that you may be facing.
You are responsible for safeguarding your account and you agree not to disclose your password to any third party. You agree that you will be solely responsible for any activities or actions taken under your password, irrespective of whether you have authorized such activities or actions. You will immediately notify Trubuddyy of any unauthorized use of your password or your account, upon becoming aware of any such discrepancy. Without limiting any other terms of this Terms, you may not use false identities or impersonate any other person or use a username or password that you are not authorized to use.
The Services provided by us to Mentees is only for their personal and non-commercial use and should not be shared with individuals otherwise.
Mentees can connect with our Mentors by booking an appointment through our Website, and upon payment of the requisite fees. Mentors are individuals who are on boarded by the Website, and have apt experience in their own specialised fields and careers, who will converse with you, guide you and enable you to share information in a safe, non-judgmental space.
In the event that you wish to be onboarded as a Mentor on the Website, you must follow the instructions provided on the Website, and fill out the necessary forms, information for the same.
Each appointment/ conversation lasts for 45 minutes, without any extention.
Any and all communications with the Mentors must be done through the Platform itself. Mentees are not permitted to share any contact information with the Mentors, which may enable Mentees to connect with the Mentors outside of the Website. Mentees are similarly not permitted to request for any such contact information of the Mentor, to connect with Mentors separately from the Website.
Any use of the information you provide to us is subject to your understanding and acceptance of our Privacy Policy. We may use your information, for the defined purposes, as listed out in the Privacy Policy, accessible at: [https://trubuddyy.com/page/privacy-and-policy].
Trubuddyy has several paid-for services, including 1 on 1 conversations with Mentors as well as group sessions/seminars, which can only be accessed by way of a prior payment. Trubuddyy has provided all necessary information for the Mentees of all such services on the Website for ease, so that the Mentees may affect payment and use our services. Mentees can book their preferred slots for the conversation by filling up a brief form, and then proceed to confirmation for the same.
User shall not use the Website for any marketing purposes, dating, or any other ancillary purpose not in relation to genuine education and or career discussions, career guidance and career growth.
Trubuddyy is not liable to any user for hurting any sentiments or causing them any kind of hurt, caused due to the conversations, group sessions or any content made available on the Website. Users disclaims any recourse against Trubuddyy and shall not hold Trubuddyy liable for any content, which may have caused any form of hurt to such user.

FEES

The Services provided by the Website is to the extent free of any costs, you may need to select a payment plan and provide your information regarding your payment details. In the event, we make the Services or any portion of the Services payable by the user, we shall promptly inform you of the same.

You represent and warrant the following:

the information provided by you as required in relation to this clause shall be true and accurate and that you are authorized to make any payment as might be required in the future;
you will keep your payment details and accounts updated with our payment partner of any changes (including but not limited to billing address or credit card expiration date) that may occur;
you agree to pay the specified amount as required as per the payment plan selected by you, in the event we make the Services payable;
where a payment plan with ongoing subscription and automatic renewal has been selected by you, you authorise the Company through its payment partner to bill your payment instrument in advance on such periodic basis as per your subscription plan, until you terminate such plan and agree to pay any amount due; and
in the event of any issued faced in relation to the amount charged by the Company, the same shall be communicated to the Company within 60 (sixty) days of such amount being charged to you.

In the event where, we revise the fee for your Service or the payment method, the same shall be communicated to you at least 30 (thirty) days in advance of such revision coming into effect, through a pop-up notice, email, or through other reasonable means. Your continued use of the Services after the change in the fee becomes effective constitutes your agreement to pay the changed amount. You will be responsible for all taxes associated with the Services.

PAYMENT PROCESSING

We hereby declare that the Company does not process any payments for the Services. To facilitate the payment of the Services via the payment instruments (including but not limited to bank accounts, net banking, credit card or debit card), the Company avails the services of third party payment partners. These payment processing services are bound by their own terms and conditions. By agreeing to the Terms herein, you also agree to the terms and conditions of the payment partner whose services shall be availed by the Company. We do not assume or shall be liable for any payments made on the Website through the payment partners for the Services.

REFUND AND CANCELLATION

Any payment made by you shall be final and non-refundable, unless otherwise determined by us. You may cancel your subscription/booking by sending us an email on the following address: [support@trubuddyy.com]

OWNERSHIP AND RESTRICTIONS

The technology, software, Intellectual Property and code underlying the Services or distributed in connection therewith are the property of the Company, its affiliates, and its licensors (“Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by the Company.

SPECIAL NOTICE FOR INTERNATIONAL USE; EXPORT RESTRICTIONS

We are headquartered in India. You shall be solely responsible for ensuring the compliance with the applicable law for the usage of the Services in your specific jurisdiction. Software available in connection with the Services and the transmission of applicable data, if any, is subject to Indian export laws. Downloading, accessing or using the Software or Services in violation to the Indian export laws is at your sole risk.

SERVICE CONTENT

You acknowledge and agree that the Services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by the Company, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Services or the Service Content, in whole or in part, except that the foregoing does not apply to Mentor’s personal content that Mentor’s upload to or make available through the Services in accordance with these Terms. Any use of the Services or the Service Content other than as specifically authorized herein is strictly prohibited.

TRADEMARKS

The Trubuddyy name and logos are owned by Trubuddyy and belong to Trubuddyy (collectively the “ Trubuddyy Marks ”). Other company, product, and service names and logos used and displayed via the Website may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to the Company. Nothing in these Terms or the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Trubuddyy Marks displayed on the Website, without our prior written permission in each instance. All goodwill generated from the use of Trubuddyy Marks will inure to our exclusive benefit.

THIRD-PARTY MATERIAL

You note that during your use of our Services, Trubuddyy can place advertisements or the likes on the Website. You also agree to receive advertisement or other relevant information from Trubuddyy via e-mail or other methods that have been made available by you. You understand and agree that such advertisements may direct you to third party websites which may have their own policies which are different from that of ours. You note that such services, to that limited extent, will be governed by the policies of such third parties. Please note that we do not own or operate the third-party sites, and we have not reviewed, and do not review, all the material, including goods or services, made available through third-party sites. We therefore urge you to kindly make an informed choice in interacting with such third-party sites and ensure that you are familiar with the policies of such sites before you proceed with engaging with such third-party sites.

Under no circumstances will the Company be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that we do not pre-screen content, but that we and our affiliates and representatives have the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Services.

INDEMNITY

You agree to indemnify and hold the Company, its owner, licensee, affiliates, subsidiaries, respective officers, agents, directors and employees, harmless from any losses, claims, demands, costs, liabilities or actions including attorney’s fees, or any penalty imposed that arise out of, result from, or may be payable by virtue of, your breach of the Terms, Privacy Policy or any other policies or any violation of Applicable Laws, rules, regulations or any rights (including infringement of any intellectual property rights) of any third party.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company and its members, shareholders, subsidiaries, directors, employees, associates, affiliates, agents, licensors and suppliers will not be responsible and liable for any indirect, incidental, special, consequential, punitive, or multiple damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

unauthorized access to or alteration to the user’s transmission or data;
the use or the inability to use the Services;
the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the service; or
any other matter relating to the Servicesincluding, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Services. Neither shall Company be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Trubuddyy shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Trubuddyyscontrol. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

GOVERNING LAWS

These Terms are governed by and to be interpreted in accordance with laws of India. You agree that in the event of any dispute arising in relation to these Terms or any dispute arising in relation to the Website, you shall send a notice to the Company (“Notice”) at its registered address indicating the details of such dispute and shall take all the necessary steps to mutually and amicably resolve the same with the Company within 60 (sixty) days of the receipt of Notice. The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought.

In the event where the dispute is not resolved within 60 (sixty) days of the receipt of the Notice, it shall be referred to arbitration by a sole arbitrator according to the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be in English language and the determination of the arbitral tribunal shall be final and binding on the parties to the dispute for all the purpose and the parties to the dispute waive any and all rights to appeal to the courts, to the extent that such waiver can validly be made. The venue and seat of arbitration shall be Mumbai, India. Each party must jointly appoint 1 (one) arbitrator and bear their own costs in relation to such proceedings.

WAIVER:

No provision in these Terms will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

SEVERABILITY:

If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under Applicable Law, then such provision will be excluded from these Terms and the remainder of these Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms; provided however that, in such event, these Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction.

FORCE MAJEURE:

We will not be responsible for any business loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or any other indirect or consequential loss that is not reasonably foreseeable to both you and Us when you commenced using the Website. We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond Our control.

TERMINATION

The Terms will continue to apply until terminated by either you or Trubuddyy as set out below. If you want to terminate your legal agreement with Trubuddyy, you may do so by (a) notifying Trubuddyy at any time and (b) closing your accounts for all of the Services which you use, where Trubuddyy has made this option available to you. Your notice should be sent, in writing, to Trubuddyy’s address which is set out at the beginning of these Terms.

Trubuddyy may at any time, terminate its legal agreement with you if:

you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
Trubuddyy is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
the partner with whom Trubuddyy offered the Services to you has terminated its relationship with Trubuddyy or ceased to offer the Services to you; or
the provision of the Services to you by Trubuddyy is, in Trubuddyy’s opinion, no longer commercially viable. When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Trubuddyyhave benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of Indemnification and Governing Law shall continue to apply to such rights, obligations and liabilities indefinitely.

CHANGES TO TERMS OF USE AND ASSIGNMENT

We may from time to time change these Terms. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer. We recommend that you periodically check this page for any revised terms. Your continued use of the Services will be deemed to constitute your acceptance of all such revised terms.

GRIEVANCE OFFICER

If your complaint is not resolved even after complaining through our complaint mechanism, then you can contact our grievance officer support@trubuddyy.com.

May 15, 2024 10:09 PM